Become a Technical Support Engineer

Start a career as a Technical Support Engineer and a Microsoft 365 specialist.

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2 months (weekends only)

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Who is a Technical Support Engineer?

A Technical Support Engineer is a professional who helps customers or end-users with technical issues related to products or services. They troubleshoot problems, provide solutions, and ensure customer satisfaction through effective communication and technical expertise.

Global earnings for Technical Support Engineers range from $40,000 to $70,000 annually. Many of them have the option to work remotely.

This course sets you on the right track to become a technical support engineer and work remotely.

Who is this course for?

The Technical Support Engineer course is the perfect choice for individuals aiming to pursue a rewarding career in technical support. It caters to:

    • IT Enthusiasts
    • Customer Service Representatives
    • IT Support Staff
    • Recent Graduates
    • Aspiring Technical Support Professionals

This course equips you with the necessary technical knowledge, problem-solving abilities, and top-notch customer service skills needed to excel as Technical Support Engineers in diverse industries, such as software, hardware, and telecommunications.

What you will learn in this course

This course is focused on helping you learn support engineering and getting to know Microsoft 365, including Office Suite and Teams. As we go along, you’lll dive deeper into how to manage Microsoft 365 accounts and use stuff like emails, SharePoint, and Teams.

Later on, you’ll learn more advanced things, like how to take care of user accounts and all the different services in Microsoft 365. You’ll also learn keeping things safe and secure in the Microsoft 365 environment, like protecting data and dealing with threats.

By the end of the course, you’ll be ready to tackle real-world technical customer support scenarios, and we’ll get you all set for the final assessment and certification.

Earn a Beacamp Support Engineer Certification

Upon completing Beacamp’s support engineer course, you’ll receive an industry-recognized, professional technical support engineer certification to share with your network and showcase all you’ve learned. Beacamp certificates are formatted for sharing on LinkedIn.

Meet Vincent,

A tech professional with over 5 years of industry experience spanning software engineering, cloud DevOps, and technical support.

Starting his journey at RAD5 Tech Hub, Vincent Iroleh moved to mentor aspiring cloud professionals at Udacity before landing his current role as a Technical Support Engineer at Microsoft. He is known for his exceptional problem-solving skills and empathetic customer assistance.

Vincent is now excited to share his wide-ranging knowledge and experience at Beacamp.

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Monthly access until bootcamp ends

  • Weekly office hours
  • 1:1 mentorship sessions
  • Become certified
  • Access to career support
  • Access to community Forum
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Advance career

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Full access until bootcamp ends (2 months)

  • Weekly office hours
  • 1:1 mentorship sessions
  • Become certified
  • Access to career support
  • Access to community Forum
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